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Following your purchase, you experience a problem:

- With the use of your product: please read carefully the end user manual inserted in the packaging of your product or downloadable from the product reference of this website.

- With the use of the application: please read the manual downloadable from the app or from this site.

If the problem cannot be solved, you may send an email (in English or French only) to support@bigben.fr

If you experience an allergy using an essential oil, please contact your doctor or a Poison Control Center.

- If you experience a problem with a defective product, if a product part is missing, or if you want to return your product, please read carefully our sales conditions and contact our after-sales service. Details are on your invoice.

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